Refund and Returns Policy

Refund and Returns Policy for Aperol

At Aperol, customer satisfaction is important to us. We strive to ensure that every order is handled with care and delivered in excellent condition. This Refund and Returns Policy outlines the terms and conditions regarding returns, exchanges, refunds, and order-related concerns. By placing an order with us, you agree to the policies described below.

Due to the nature of beverage products and food-related items, returns are generally not accepted once an order has been shipped and delivered. This policy helps maintain product quality, safety, and compliance with applicable regulations. Customers are encouraged to review all product information carefully before completing a purchase.

If an order arrives damaged, defective, incorrect, or incomplete, customers should contact our customer support team as soon as possible after receiving the shipment. To help us evaluate the issue efficiently, customers may be asked to provide photographs of the product, packaging, shipping label, and any visible damage. Failure to provide requested information may delay the resolution process.

When a claim is verified and approved, we may, at our discretion, offer a replacement product, store credit, partial refund, or full refund depending on the nature and severity of the issue. Refunds will only be issued to the original payment method used during the purchase whenever possible.

Orders that have been processed and prepared for shipment may not be eligible for cancellation. Customers who wish to cancel an order should contact us immediately after placing the order. While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee that an order can be stopped once fulfillment activities have begun.

Customers are responsible for providing accurate billing, shipping, and contact information at the time of purchase. We are not responsible for delays, failed deliveries, additional charges, or losses resulting from incorrect or incomplete information provided during checkout. Refunds are generally not available for orders affected by customer-provided address errors.

If a shipment is returned due to an incorrect address, refusal of delivery, failure to receive the package, or inability to verify age requirements where applicable, additional shipping fees may apply before the order can be resent. Any refund issued in such circumstances may be reduced by shipping, handling, processing, and restocking costs where permitted by law.

Products that have been opened, consumed, altered, or used are not eligible for return or refund unless a manufacturing defect or fulfillment error is confirmed. For quality-related concerns, customers should contact us with detailed information so that the matter can be reviewed appropriately.

Refund requests must typically be submitted within a reasonable period after delivery. Claims submitted long after receipt of an order may not be eligible for review or compensation. We encourage customers to inspect their order immediately upon arrival and report any concerns without delay.

Approved refunds are generally processed within several business days after the claim has been reviewed and accepted. Processing times may vary depending on financial institutions, payment providers, and banking procedures. While we will initiate approved refunds promptly, we cannot control the time required for funds to appear in a customer’s account.

Promotional items, complimentary products, gift items, and products marked as final sale may not be eligible for return, exchange, or refund unless required by applicable law. Any special conditions associated with a promotion will apply in addition to this policy.

We reserve the right to deny refund or return requests that appear fraudulent, abusive, excessive, or inconsistent with the intent of this policy. Each request is reviewed individually to ensure fair and consistent treatment for all customers.

This Refund and Returns Policy may be updated periodically to reflect operational changes, legal requirements, or improvements to customer service procedures. Any updates will apply to future purchases and interactions following their publication.

If you have questions regarding returns, exchanges, damaged products, or refund eligibility, please contact our customer support team:

Email: aperolusa@outlook.com

Phone: (219) 987-4528

We appreciate your trust and will make reasonable efforts to resolve any order-related concerns in a fair, timely, and professional manner.